Yavapai County Sheriff's Office pet licensing
Frequently asked questions
HELP DESK
Still have a question that you have not been able to answer?
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
LICENSING OPTIONS, DATES, AND LOCATIONS
What is the refund policy on licenses?
No refunds are provided on licenses purchased regardless of circumstances.
How old does my pet need to be for me to license them?
All pets over the age of 4 months are required to be licensed.
When does my pet's license expire?
Licenses expire at the end of the license term selected unless your pet's current rabies vaccination expiration date falls prior to the end of the term. A license cannot be valid at any time a pet's rabies is expired. If you provide new proof of rabies expiration extending beyond the original term selected prior to the license expiration date, your pet's license may be extended to the full term originally selected.
When can I renew my pet's license?
You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street (e.g., type St instead of Street.) You may contact DocuPet Customer Care directly for assistance if you believe you reside within the licensing jurisdiction but your address is not being accepted by the system.
ACCOUNT UPDATES
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account by editing your pet's profile and selecting 'Remove this Pet'.
My pet is no longer with me, but I’m still receiving renewal reminders?
We’re sorry! Unfortunately, unless you update your account to reflect that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with your licensing organization or our DocuPet customer service team to update your record.
FEES AND FINES
My pet qualifies for the service animal rate. What do I do?
Please visit Yavapai County Sheriff's Office in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.
What is the processing fee?
A processing fee of $2.00 per transaction applies to all online orders.
TAGS
How do I receive my tag if I don't have a current address?
Please visit Yavapai County Sheriff's Office in person located at 255 E Gurley St, Prescott , AZ 86301, and they will be able to assist you.
CITY INFORMATION AND CITY ORDINANCES
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with Yavapai County Sheriff's Office at (928) 771-3260.
Where can I find information about the pet licensing ordinance/bylaw?
Visit this page for information on licensing ordinances/bylaws.
What species are required to be licensed?
The following species are required to be licensed: Dogs
DOCUMENT SUBMISSION
Why do I have to upload a rabies and spay/neuter document for my pet?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.
My pet is medically rabies exempt, what do I do?
You will need to complete the required paperwork and visit Yavapai County Sheriff's Office in person to qualify for a rabies exemption.
Where can I obtain a copy of my pet’s rabies or spay/neuter document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.

